Terms & Conditions

Privacy Policy
WHAT WE COLLECT
We may collect the following information:
1. Name
2. Contact information including email address
3. Demographic information such as postcode, preferences and interests

WHAT WE DO WITH THE INFORMATION WE GATHER
1. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
2. Internal record keeping.
3. We may use the information to improve our products and services.
4. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
5. From time to time, we may also use your information to contact you for market research purposes.
6. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

REFUND POLICY
1. Orders once placed by the customer cannot be cancelled by the customer under any circumstances.
2. If you are not satisfied with your purchase, please contact us by phone.
3. If the delivered part does not fit or function as expected, kindly contact Autodirection with your query.
4. Deliveries take on an average 10 days to arrive, depending on the shipping method used.
5. To increase shipping security, a delivery receipt may be asked from you by the delivery company.
6. If the product has still not been delivered after 05 days of purchase date, the customer is entitled to a refund of the purchase in full.
7. Business days are Monday through Saturday, excluding holidays determined by common and other freight carriers.
LEGAL
Autodirection.com is a trademark. All other trademarks are property of their respective owners and neither Autodirection.com claim any right to the same.
Users of the website should note that names/logos/trademarks of various automobile manufacturers, their car name, images etc. are used on good-faith basis for representative purpose only to enable users of the website to understand the fitment and usage of the spare parts.
In-case you have any further questions/queries please feel free to write to us at contact@autodirection.com

SHIPPING POLICY
Autodirection.com ships only within India and does not ship internationally.
Autodirection.com tries its best to ensure fast delivery to its customers and average delivery of order after the payment is received is about 7 working days.
We ship on all week days (Monday to Saturday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies (DTDC,FEDEX, TRACK ON, PROFESSIONAL, INDIA POST)
If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +91-93155-15438 (7AM – 11PM) or mail us at support@autodirection.com, mentioning your order reference number.
We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

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